Warranty Information

Mechanical Warranty

All controllers come with a 1 year Mechanical warranty provided by Controller Design Lab. The warranty starts from the day of delivery, in the unlikely event that a fault develops then you are covered.

If your controller develops a fault within 1 year of the date it is delivered that is not the result of *accidental damage, tampering, excessive use or damage by the customer we will repair or replace your controller. The Mechanical Warranty only covers internal parts.

*Damage and tampering includes but is not limited to:- the controller be opened in any way, screws being removed, dirt or foreign materials clogging or breaking buttons, water damage, accidental or intentional damage through dropping the controller or unreasonable force.

We will repair your controller where possible. In the event the controller can not be repaired, a replacement or alternative will be offered. No refunds will be given under the Mechanical warranty.

Design Warranty

All controllers, shells and accessories are covered by our 3 month design warranty.

All controllers, shells and accessories are covered by our 3 month design warranty covering discolouration and design faults. This only covers and design faults that occur in the first 3 months, it does not cover issues caused by the customer or general wear and tear.

If any returned items are shown to have signs of damage or tampering caused by the customer, the return will be refused and there will be a charge of £10 for us to return the item to you to cover shipping and handling.

If you wish to cancel a Create your Own product within the 14 day cooling off period we will incur a 35% restocking fee.