Refund and Returns Policy

Refunds

All of our Products come with a 14 Day Money Back Guarantee, so if you are unhappy with your purchase for any reason and you want to return your item for a full refund then you have 14 days from the date of delivery to do so. Postage Costs will not be reimbursed.

Once we have received the returned item and confirmed it has arrived in its original condition and packaging then we will initiate a refund to your account and you should receive the refund within 10 working days.

After 14 days your order will be assumed satisfactory and claims of shipment errors or requests for returns or exchanges will not be accepted. All returns will be refunded less the shipping cost.

Exchanges

Exchanges

You have up to 14 days to return the item to be exchanged. All products purchased on our website can be returned and exchanged for designs of the same value. If exchanges are requested for a higher price product, then the difference must be paid before we dispatch the new item. If the exchange is requested for a lower priced item than the original bought then we will refund the difference back to account that made the first transaction. All items to be exchanged have to be unused and in all original undamaged packaging.

No exchanges will be accepted after 14 days from delivery.

All exchanges will incur a return shipping fee.

If items are returned without the original packaging or have signs of being used then your exchange will be rejected and a Return postage/handling fee will be payable and charged to the account that made the original payment.

If any returned items are shown to have signs of damage or tampering caused by the customer, the return will be refused and there will be a charge of £10 for us to return the item to you to cover shipping and handling.